MOBILE SOLUTIONS
UPay - Mobile and desktop application
UPay App
An Engaging Relationship
Create a fully branded app experience for your customers with the UPay – Uniwares mobile App and desktop application. UPay is packed with functionality to help you create an engaging, loyal relationship with your customers.
Digital wallet for payments
- Connect to student / staff ID cards
- Balance checks and top-ups
- E-receipts
- Manage subsidiaries / bursaries
- Charged to department budgets
Loyalty & Reward schemes
- Send targeted offers messages
- Ability to send offers to select or multiple sites
- Building up points to encourage repeat custom
- Builds engagement with your brand
- Widen purchase behaviour: 6 coffees and free cake reward (introducing new habits)
Promotions to change behaviour
- Entice new customers / introduce new products with effectiveness
- Meal deals, digital stamp cards, QR code vouchers and discounts
- Insight to highlight quiet days / hours which are ideal opportunities for promotions
- Push notifications for effective promotions for a target audience
Flexible payment options
- Chip & Pin, Contactless, card machines, Mobile Payment, ApplePay and GooglePay
- Retailer gets cash in advance
- Transaction charge per top up not by transaction
QR Code Menu
An Order Kiosk in Your Customers Pocket
No sign up or app download required, QR codes can be used to order from the table without needing to leave valuables or disrupt team gatherings to order.
With the ability to browse the menu, order and pay from their mobile devices your customers get the advantages of a kiosk in their pocket.
- Customers can choose a pick up time
- Order personalisation
- Users can mark items as favourite for quick ordering
- UPay payments / GooglePay / Apple Pay accepted
Order Ahead
Click & Collect
Uniware’s Order Ahead module allows busy customers to conveniently place orders from anywhere, choosing pickup or delivery at their convenience.
It ensures timely preparation, boosts customer service, and offers multiple outlets for pickup or delivery, allowing users to select items, pay, and schedule collection via the app.
- Customers can choose a pick up time
- Order personalisation
- Users can mark items as favourite for quick ordering
- UPay payments / GooglePay / Apple Pay accepted
Nutrition & Allergens
Enhanced Customer Experience
Uniware’s nutrition and allergen feature ensures legal compliance while providing customisable options in the app. This empowers customers to personalise orders according to individual dietary restrictions or preferences.
- Clear indication of allergens present in each dish
- Filtering options simplifies the browsing process, quickly finding suitable menu items
- Ordering process ensures requirements are communicated effectively to the kitchen
- Cater to a broader customer base
Event Management
Booking Module for Ticketing & Payment
Users can effortlessly book single or multiple dates for events like fortnightly dinners, weekly seminars, or formal dinner events. Comprehensive reporting for all, individual, or specific event dates, with quick stats on user/guest attendance and popular meal choices.
- Centralised access to bookings, history, and cancellations
- Pre/post event charging
- Maximum capacity settings
- Meal assignments and allergen notification for easier table planning
- Unlimited menu options with extras like table wine
- Attendee check-in facility
An EPoS System for Sustainable Hospitality
Uniware’s EPoS system can bolster your sustainability endeavors, facilitating a positive environmental impact while enhancing efficiency and profitability.
Read more – Uniware is awarded the EcoVadis Silver Medal
Carbon footprint and informed decisions
Empower your customers to make informed choices by providing them with insights into the carbon footprint associated with their meal, fostering environmental consciousness.
Paperless transaction
By reducing reliance on paper receipts, our system allows you to opt for email receipts delivered directly to customers via our Upay app, thereby cutting down paper waste.
Energy efficient hardware
Our EPoS system features energy-saving hardware equipped with automatic terminal shutdown functionality during periods of inactivity, minimising energy consumption.
Reducing food waste through data analysis
EPoS systems provide robust data analysis capabilities, enabling you to pinpoint areas of waste and streamline expenditures, thereby reducing unnecessary resource consumption.
UPay FAQs
What is Upay?
Upay is predominantly the payment business linked to Uniware Systems Ltd.
Upay, as a business, processes payment transactions at Chip & Pin/ Contactless terminals and also provides cashless opportunities with site cards, wearable technology and a mobile app.
The mobile app, called ‘Upay’ is available in the App store and Google Play store. Upay has grown over the years to provide clients and their customers more functionality than just payments.
The Upay mobile app also manage digital loyalty stamp cards, promotions, vouchers, online ordering, function/ event booking and misc. online payments.
If you would like to speak to a member of our sales team, please contact us on info@uniware.co.uk or on 0800 393 307.
You can also view more information about Upay on www.upay.co.uk.
How can I troubleshoot Upay app issues?
If you are experiencing an issue with the Upay app, please login to your Upay application either online or through your mobile device’s app.
In the menu you will see a ‘Help’ section. This holds the FAQs for the app and the contact details for the support team if you need them.
What countries can I use Upay in?
Upay is currently operational in the UK, Ireland, mainland Europe, Cyprus and Malaysia.
The team are working to roll out the Upay services to other locations at this time so if you would like more information about where we will be rolling out to in the near future, please contact info@uniware.co.uk or complete the resellers application form on the resellers page.
Why is there Upay Ltd - Rochester on my bank statement?
Upay manages the payment services for thousands of Chip & Pin terminals across the UK including franchises across the retail, coffee shop and food service sector. We also operate Chip & Pin terminals across universities, in businesses, pubs and bars.
When you make a payment at one of these terminals, for example at a motorway services or in a university cafe, “Upay Ltd – Rochester” will show on your bank statement instead of the location you have expected. This is due to naming rules which Upay’s master merchant services has to adhere to.
If you would like to query this with us, we would be more than happy to talk you through our locations so that we can match up the transactions. Please contact us on helpdesk@upay.co.uk.
