Case Studies
Showcasing Our Client Success Stories
Case study - King's College London
We had the pleasure of interviewing Manish Shah, Associate Director of King’s Food & Lisa Connellan, Retail Manager at King’s Food on transforming their campuses hospitality at King’s College London with a centralised EPoS system.
Implementing the new system from scratch was a game-changer for King’s College London. They have a streamlined interface with a simplified product structure, making transactions faster and easier for students and staff.
Highlights
Transforming Campus Hospitality with a Centralised EPoS System
King’s Food at King’s College London, cater to a vibrant community of approximately 35,000 students and 8,000 staff spread across five campuses. With a diverse range of dining options, including restaurants and coffee shops, King’s Food serve everything from fresh sandwiches, cakes, and pastries to high-quality coffee. Ensuring a seamless and efficient service across all outlets is essential for their operations.
Identifying the Challenges
Manish Shah and Lisa Connellan shares with us their challenges. When Lisa first joined King’s Food, their existing Electronic Point of Sale (EPoS) system was fragmented across multiple tills and locations. It became evident that there were inconsistencies in the system, staff had to resort to creative workarounds. This lack of standardisation not only led to inefficiencies but also prevented King’s Food from capturing granular sales data, making it difficult to optimise their service.
Finding the Right Solution
Recognising the need for change, King’s Food set out to implement a new EPoS system that would unify all aspects of their business under one central database. To ensure transparency and fairness in their selection process, King’s Food created a detailed tender document to objectively assess each potential provider.
Ultimately, King’s Food selected Uniware, as the solution that best met their needs and aligned with their vision for efficiency and standardisation.
The Transformation
Implementing the new system from scratch was a game-changer. King’s Food now have a streamlined interface with a simplified product structure, making transactions faster and easier for students and staff.
With service hours extending from as early as 6:00 AM to as late as 2:00 AM, Uniware’s 24/7/365 support service was a crucial aspect of their implementation to ensure smooth operations at all times.
The Future of Hospitality at King’s College London
With a solid foundation in place, we are excited to continue pushing the boundaries of what’s possible, ensuring that our students and staff receive the best possible service across all our campuses.
