Order Ahead Transforms Operational Efficiency and Profitability
For catering teams, a click & collect app is more than just a tool to enhance customer satisfaction, it’s also a game changer for operational efficiency. By adopting a click & collect service, you can streamline processes, optimise staff performance, and reduce costly errors.
Uniwares Order Ahead is a powerful click & collect app that empowers your customers to place orders in advance, whether from their desks or on the go. With just a few taps, users can browse menu items, customise their orders, and choose between pickup or delivery options.
Here’s how incorporating Order Ahead can transform your operations:
1. Streamline Kitchen Operations
Advance orders allow your kitchen team to plan better and optimise workflows. By managing orders ahead of time, your staff can prepare meals more efficiently, avoid bottlenecks during peak hours, and focus on delivering high-quality service.
2. Enhance Order Accuracy
Uniwares Order Ahead app makes personalisation easy, enabling customers to tailor their orders with precision. This seamless process not only enhances customer satisfaction but also provides your team with clear, detailed order instructions, reducing errors, minimising waste, lowering costs, and alleviating staff stress from handling dissatisfied customers.
3. Optimise Staffing Levels
By reducing demand on the front counter, a click & collect system frees up your staff to focus on value-added tasks, such as customer support or order preparation. This strategic redistribution of personnel leads to cost savings, improves staff productivity, and fosters a more positive work environment.
4. Increased Basket Size
Digital food ordering channels can increase basket size by up to 20%. This growth is driven by customers having more time and freedom to explore options in their own space, free from external pressure. The effect is particularly evident in impulse purchases, contributing significantly to boosting your bottom-line profitability.
The Uniware Order Ahead app can transform how your catering team manages orders, delivering exceptional customer experiences while improving operational efficiency and profitability.
Choosing the right system takes careful thought, our EPoS experts are happy to answer any questions you have, helping you find the best solution for your needs.
