Refurbishment of Campus Dining
This case study highlights the importance of considering key factors – such as traffic flow, power management, Wi-Fi security, and accessibility when designing an efficient payment system for modern catering facilities. Thoughtful integration of these elements can lead to significant operational improvements and greater customer satisfaction.
Challenge
When Anglia Ruskin University (ARU) set out to refurbish two of its campus dining outlets, the primary goal was to streamline operations and enhance the overall dining experience for both students and staff. To achieve this, the university needed a modern, flexible point-of-sale (POS) system that could adapt to future demands.
Ensuring Technological Integration and Future-Readiness
ARU sought a solution that would incorporate the latest technologies, including mobile payments, kiosks, and self-service options. This system had to be flexible enough to evolve with future technological advancements, ensuring lasting value.
Solution
Working with Uniware Systems, ARU implemented a comprehensive payment solution that addressed these challenges. Key improvements included:
Dedicated Order, Payment, and Collection Zones
To streamline traffic flow and reduce congestion, ARU created separate areas for ordering, payment, and collection. Self-serve kiosks were also integrated for the quick checkout of prepackaged items, significantly improving overall efficiency.
Enhanced Flexibility with Self-Serve Tills
ARU introduced intuitive self-serve tills alongside traditional staff-operated options. This gave customers the choice of how they wanted to engage with the payment process, allowing for a smoother and more personalised experience. This flexibility not only improved customer satisfaction but also contributed to a more efficient and relaxed environment for staff.
Improved Working Conditions for Staff
The upgraded system allowed staff to work more efficiently, improving their day-to-day experience. The enhanced work environment even attracted more students to join the catering team, further boosting operational efficiency.
The Results
By partnering with Uniware Systems, ARU successfully transformed its campus dining facilities. The new point-of-sale solutions.
- Optimised customer traffic flow and reduced queues
- Improved staff productivity and working conditions
- Integrated modern technologies, including mobile payments and self-service kiosks
“We wanted to upgrade our EPoS solutions as part of our refurbishment initiative. With invaluable guidance from Uniware experts, we now have a payment solution that not only meets but exceeds all our requirements.”
Susie Cullen, the Head of Catering, Hospitality & Events at Anglia Ruskin University (ARU)
Creating a future-ready catering environment equipped to meet the needs of today’s tech-savvy students.
With these upgrades, ARU not only enhanced the customer experience but also reinforced its commitment to providing an efficient and innovative campus dining service.
